Refunds & cancellations
When you get
your money back
Betzi Logistics' refund and cancellation policy — what happens when a job is cancelled, a service fails, or an invoice is wrong, and how to ask.
The honest position
Freight is a service — once a truck has rolled, the cost is real. So refunds here are about fairness, not loopholes: you get money back when we didn't do the work, or when we did it badly.
This page covers cancellations, service failures and invoice corrections. It sits alongside the terms of service, which govern each booking.
How it plays out in practice
In eleven years we've refunded more invoices for being wrong than for jobs going wrong. Both get fixed the same week they're found. Something here doesn't match your case? betzilogistics@gmail.com — we'll read it together.
Cancelling a booking
- Before dispatch — cancel any time before a vehicle is assigned and nothing is owed. Any prepayment comes back in full.
- After dispatch — the vehicle's committed, so costs to that point apply. We charge what it actually cost, not the full rate.
- Recurring runs — a standing run can be paused or cancelled with 48 hours' notice.
- Storage — billed weekly; remove your stock any week and billing stops that week.
When the service fails
If we miss a committed window or a job genuinely fails through our fault, we make it right — that's redelivery free, a partial credit, or a full refund depending on what happened. Call it out and we'll sort it; it usually takes one phone call.
Loss or damage is a claim rather than a refund — it runs through carrier's liability cover under the terms on the legal page, and dispatch walks you through it.
Floods, closed highways, port strikes — delays like that aren't refunds — but you'll always know what's happening and what the new plan is.
Invoice corrections
Invoice doesn't match the quote? That shouldn't happen, and when it does it's our error — we reissue and refund the difference within five business days.
Check the quote number on your invoice against the original quote. If something's off, email betzilogistics@gmail.com or call +61 7 3154 8823 with the invoice number and we'll look at it the same day.
Requesting a refund
One channel, no forms: email betzilogistics@gmail.com or call the depot with your invoice or quote number. We acknowledge within one business day and resolve most requests inside a week.
Refunds return to the original payment method. Nothing here limits your rights under Australian Consumer Law — if the ACL gives you a remedy, you get it.
The paperwork that matters
Terms define liability; this page is the 'money back' half of it.
A claim starts with a phone call
Depot: 442 Kingsford Smith Dr, Hamilton QLD 4007
Phone: +61 7 3154 8823 (Mon–Fri 6:30–17:30, Sat 7:00–12:00)
Email: betzilogistics@gmail.com
Have your booking reference ready — it saves everyone the first ten minutes.
Contact pageThink you're owed one?
Email with your invoice number — we'll check it today.