Terms of service
Terms that work
the way we work
The service terms for shipping, storing and managing freight with Betzi Logistics — quotes, bookings, liability and payment, written to be read.
The deal in one paragraph
You book a job, we quote a number, we do the job, you pay the invoice. The terms below exist for when real life interrupts that pattern — cancellations, damage, wrong addresses, disputed invoices.
Every booking you make with us accepts these terms. They apply across all our services: linehaul, metro, warehousing, distribution, express and freight management.
The short honest version
The short version of the short version: quote before wheels, POD after delivery, invoice matches quote. Everything below is just the details. Weird clause? Email betzilogistics@gmail.com — we'll tell you what it means for your freight.
Quotes, bookings & cancellations
- Quotes — written, fixed, valid 14 days. Fuel levy and standard tolls are already in the number.
- Booking — accepting a quote (in writing or by booking the job) forms the agreement. Details you give us — addresses, access, weights — need to be accurate; the quote assumes they are.
- Cancellation — free before the vehicle is dispatched. After dispatch, the quoted rate applies less anything we genuinely save.
- Cut-offs — same-day metro bookings close 15:00 weekdays; linehaul dock cut-off is 15:00 for tonight's departure.
What we carry — and what we don't
General freight, pallets, cartons, machinery and most things that fit on a truck are our everyday work. We do not carry:
- Dangerous goods classes we're not licensed for
- Live animals, perishables requiring refrigeration, cash or bullion
- Anything illegal, uninsurable, or inadequately packed to travel safely
If we collect freight that turns out to be excluded, misdeclared or unsafe, it may be held or returned at the sender's cost. When in doubt, declare it — the question is free.
Delivery, POD & liability
Delivery means arrival at the address with a signature or photo captured — PODs are emailed automatically. If nobody can receive, we call you; redelivery is free when the supplied details were correct.
Our liability for loss or damage is limited to carrier's liability cover per consignment unless full transit insurance was arranged at booking. Damage must be reported within 48 hours of delivery. We're liable for our handling — not for inadequate packaging, inherent defects, or delays from events genuinely beyond anyone's control.
Full liability and insurance detail sits on the legal page.
Invoices & payment
Casual work is payable before or on delivery. Account clients settle within 14 days of invoice. The invoice matches the quote — if it ever doesn't, that's an error and we'll fix it fast.
Overdue accounts pause new bookings until cleared. Storage stock may be held against unpaid storage fees, as warehouseman's lien law allows — we've never had to use it and we'd like to keep it that way.
Paired reading
The refunds page covers the 'what happens when it goes wrong' half of this.
Quibbles? Bring them to us
Depot: 442 Kingsford Smith Dr, Hamilton QLD 4007
Phone: +61 7 3154 8823 (Mon–Fri 6:30–17:30, Sat 7:00–12:00)
Email: betzilogistics@gmail.com
A two-minute phone call beats a week of email ping-pong on most of this.
Contact pageReady to book something?
Quotes come back inside a business day, usually faster.