Enquiry received
Request received —
we're on it
Your enquiry just landed on the dispatch desk in Hamilton — job card opened and everything. A real person reads these, usually within the hour during depot hours, and you'll get a straight answer: a number, a question, or a better way to do it.
Where your form just landed
opened
Nothing vanishes into
a ticket queue.
Forms don't disappear into a ticketing system here. Your note goes to the same desk that books the trucks.
Today's board
We read it
A human — usually Darren or whoever's on dispatch — reads your enquiry properly. Weight, dates, awkward access, all of it.
We come back to you
By phone or email with either a firm number or one quick question. During depot hours that's typically inside the hour; send it overnight and it's first thing in the morning.
Freight moves
Say the word and we book the pickup, put your freight on the manifest and keep you posted till the POD lands in your inbox.
The phone's faster
than the form
Your enquiry is already in the system — but if the freight's hot, ring the depot and mention you just sent the form. Dispatch will pull it up while you're still on the line.
+61 7 3154 8823
Depot hours
- Mon–Fri: 6:30 – 17:30
- Sat: 7:00 – 12:00
- Sun: closed — the freight rests too
All times AEST · 442 Kingsford Smith Dr, Hamilton QLD 4007
After hours? Email betzilogistics@gmail.com — same inbox the morning crew opens first.
Doors open 6:30
Three questions everyone asks next
The two-minute version. Anything else, every way to reach us is on the contacts page.
